In this article, we're going to cover how to create your (first) workspace. We're going to start with the definition of a workspace and will end with the creation of a workspace plus editing options of your workspace.
But before we start, we would like to highlight a few things:
- Currently, the first available product that you will be able to analyze in Usabilla Workspaces is Usabilla for Websites campaigns.
- You do not need to create new campaigns for them to appear in Usabilla Workspaces. Usabilla Workspaces will sync all of your campaigns from Usabilla. Note: currently, feedback data is only available from April 5th, 2019 in Usabilla Workspaces
- A workspace can - for the time being - only be created and deleted by users with the role of Administrator. For now, you will have to be an Administrator within your current Usabilla-account to be an Administrator within Usabilla Workspaces. Also, an Administrator within Usabilla workspaces will have access to all workspaces, whereas in the current Usabilla account, it's possible to give an Administrator only access to specific feedback buttons (and thus, campaigns). Anyone who is provided access to a workspace will be able to edit all of the charts within that workspace.
- For now, nothing that you do in Usabilla Workspaces will affect any of your campaigns or data in Usabilla.
This Guide consists of:
- What is a workspace?
- How to structure a workspace?
- Create a workspace in 4 easy steps
- Form filters
- Editing your workspace
- Deleting your workspace
What is a workspace?
So, what is a workspace? A workspace is an environment that allows you to combine and segment responses in any way that fits your organization. You can create a workspace based on a structure that is appropriate to your teams, your goals and the insights that you want to share with your stakeholders. Want to combine the Responses coming from different channels? No problem. Different languages? No problem. Different platforms? No problem! In a workspace, you can select the data, add visualizations, filter the data, read the relevant responses and act upon the responses.
How to structure a workspace?
Before you create a workspace, we recommend thinking about how you best want to visualize your data from the existing campaigns that you are running in Usabilla. Think of what the key goal is and have this in mind as the title of your workspace. See more tips about how to structure your workspace.
Create a workspace in 4 easy steps
Step 1: Create a new workspace.
You create a workspace by clicking on 'New Workspace' on the top-left of your screen:
Step 2: Give your workspace a title and description
Then, you will be asked to enter the name and description of the workspace. The name is mandatory and can contain a maximum of 70 characters. The description is not mandatory, but advised, and can contain a maximum of 500 characters. We would advise you to think about a naming convention that works for you and that will make sure you and your colleagues easily recognize what data is in the workspace. Everyone who is using the workspace should know what’s in there. Don’t worry if you are unsure about what to call your workspace, both the name and description are editable. Please see below:
Step 3: Select the campaign forms that you want to use in your workspace
Now, click on 'Continue'. There, you will be able to select the Usabilla for Websites campaign forms you want to use in your workspace:
1. Search bar to quickly find the campaign forms you want to use in your workspace. It's also possible to sort the different forms alphabetically (ascending and descending).
2. Indicates which Usabilla product your form was created with within Usabilla.
3. Sort your forms based on creation dates.
4. Sort your forms based on status (inactive or active).
Step 4: Set your permissions
Once you’ve chosen the forms that you want to analyze in your workspace, the next step is to select who you want to provide access to your workspace. By default, a workspace will be made public to all Usabilla users within your organization, whether these users are an Administrator or not. So, by default, non-admins will also have access to any workspaces that are created in Usabilla Workspaces. When new users are added in Usabilla (such as when a new employee joins your company), they will also automatically have access to any public workspaces within Usabilla Workspaces.
However, the choice is yours. If you would like users to only have access to data that is relevant to them, you can apply restricted permissions to specific users in a workspace. When you decide to restrict access, only the creator of the workspace will have rights to edit the title, forms and permissions within the workspace. For now, you can apply ‘Can edit data’ rights to users that you would like to provide access to your workspace. Please see below:
Now that we've created a workspace, let's create a chart!
When you're looking at your charts you'll have the option to filter on your data from the top bar menu. The forms filter button lets you decide which forms to include in the charts.
Include unsubmitted responses option
This filtering option allows you to include unsubmitted responses in the charts. We collect the unsubmitted responses, from a Usabilla Campaign, when a user clicks from one page in the survey to the next one. Thus allowing you to include survey responses, even if the whole survey wasn’t completed. These responses are not visible in the Usabilla Campaign results, only in Usabilla Workspaces. Adding these responses can influence the results.
Tip: If your survey only consists of a single page we won't be able to collect the answers if a user doesn't submit the feedback. Dividing your questions into several pages will enable you to collect data points as a user fills out the survey, page by page.
Editing your workspace
As an administrator, you can edit your workspace at any time. To do this, click on the three dots to edit your workspace, as shown below:
Here, you can edit the title or description, edit the Form selections, edit the permissions, edit the saved filters and look up information about the Workspace.
- Edit form selections: want to add or exclude specific forms from your workspace? As an administrator, you can either select the ‘Edit Form Selection’ option from the ‘Forms’ filter or select the “Edit form selections” option by clicking on the three dots. Either option will take you back to the relevant step in the workspace creation wizard.
- Edit title and description: if you want to change the title or description of your workspace, select the “Edit name and description” option from the three dots. This will take you back to the relevant step in the workspace creation wizard.
- Edit permissions: if you want to change who has access to the workspace, select the “Edit permissions” option from the three dots. This will take you back to the relevant step in the workspace creation wizard, where you can either restrict access or provide access to all Usabilla users in your company by selecting ‘public’ access option.
Tip: Only an administrator is able to edit a workspace
Deleting your workspaceAs said, Administrators are able to delete a workspace. You do that by going to the workspace itself, clicking on the three dots at the top-right and clicking on 'Delete workspace':
Success: now you know what Administrators are able to do when working with workspaces, you can also see how all users who have access to a workspace can create and edit charts in our next article 'Creating a chart in Usabilla Workspaces'.
If you have any questions, you can always reach out to Support to discuss your Usabilla Workspaces queries.