The goal of this article is to guide you through setting up tiles in which you can visualize your score questions - NPS, Mood, Rating and CSAT scores.
This guide consists of:
- NPS score
- What is NPS?
- How to visualize NPS score in Workspaces?
- Mood scores
- What is Mood score?
- How to visualize Mood score in Workspaces?
- Rating score
- What is Rating?
- How to visualize Rating in Workspaces?
- CSAT score
- What is CSAT?
- How to visualize CSAT in Workspaces?
- How are score tiles structured
NPS score
What is NPS?
NPS or Net Promoter Score is a customer satisfaction tool that measures whether customers are willing to recommend your company/services to others.
The score is determined by asking users “How likely are you to recommend {x} to a friend or colleague?”, presenting them with a 0–10 scale to answer.
NPS is based on the principle that users can be divided into three categories: those who score 0–6 are Detractors, 7–8 scores are Passives, and 9–10 scores are Promoters.
GetFeedback Direct offers an NPS question, which you can add to your forms & surveys and then analyze the responses received through it in Workspaces so you can better understand the engagement and loyalty of your users. 
How to visualize Mood score in Workspaces?
In your Workspace, click 'Add new tile' and then give your tile a name:
Select all of the questions from your Forms/Campaigns/Widgets that you'd like to analyze in this particular tile and then hit 'Continue to Visualization' to move to the next page. Note: you can only choose ones that have been added to the Workspace you're creating this tile in. 
On the next page, select the 'NPS' option and then 'Continue to Visualization' to move on to the next page.
On the following page you can decide how you'd like to visualize the tile - if you'd like to see the a graph, that displays how the average score of the selected question(s) in your chart changed during the selected time period, then select the 'Score over time' option. If you'd prefer to see an average score of the selected questions combined, then select 'Single score'.
Click 'Create tile' and then you should see the new tile with the visualization in your Workspace. If you selected the 'Score over time' option on the Visualizations page, then your tile will look something like the below, with the following elements.
Whereas if you selected the 'Single score', your tile will be structured like this:
If you're unsure of what each element stands for, please jump to the 'How are score tiles structured?' section.
Mood score
What is Mood score?
The goals of the Mood Rating question is to find out how satisfied or dissatisfied customers are using a more visual approach - smilies.
In the Mood tile type, you can visualize the feedback received through your Mood Rating questions found in GetFeedback Digital:
How to visualize Mood score in Workspaces?
In your Workspace, click 'Add new tile' and then give your tile a name:
Select all of the questions from your Forms/Campaigns/Widgets that you'd like to see in this tile and then click on 'Continue to Visualization' to move to the next page. Note: you can only choose ones that have been added to the Workspace you're creating this tile in. 
In the 'Tile Type' section select the 'Average Sentiment' option:
In the Visualizations section, you'll see a similar structure as for your NPS questions - you can choose between showing the score over time in your tile or only showing a single score, which is the overall average score for the time-frame you select in the filtering options. 
Once you click on 'Create tile', you'll see the tile you've created. This is how your tile will look like if you selected the 'Score over time' option on the Visualization page
And this is how the tile will look if you selected the 'Single score' option instead:
If you're unsure of what each element stands for, please jump to the 'How are score tiles structured?' section.
Rating
What is Rating?
The Rating tile type shows the average customer satisfaction based on the below two question types:
- 5-scale Rating questions from GetFeedback Digital
- CSAT questions from GetFeedback Direct
In GetFeedback Digital, you do have the option to change the scale of the rating between 2 and 10 in however, in Workspaces you can currently only add the 5-scale rating questions to your tiles.
How to visualize Rating in Workspaces?
In your Workspace, click 'Add new tile' and then give your tile a name:
On the next page, you'll see all the available tile types - select 'Rating' and the 'Continue to Data' to move to the next page
Select all of the questions from your Forms/Campaigns/Widgets that you'd like to see in this tile and then hit 'Continue to Visualization' to move to the next page. Note: you can only choose ones that have been added to the Workspace you're creating this tile in. 
On the next page you can decide how you'd like to visualize the tile - if you'd like to see the a graph, that displays how the average score of the selected question(s) in your chart changed during the selected time period, then select the 'Score over time' option. If you'd prefer to see an average score of the selected questions combined, then select 'Single score'.
Click 'Create tile' and then you should see the new tile with the visualization in your Workspace. If you selected the 'Score over time' option on the Visualizations page, then your tile will look something like this:
Whereas if you selected the 'Single score', your tile will be structured like this:
If you're unsure of what each element stands for, please jump to the 'How are score tiles structured?' section.
CSAT
What is CSAT?
CSAT stands for Customer Satisfaction and measures customer satisfaction levels. The CSAT tile type shows the percentage of satisfied customers and it contains the below 3 question types:
- 5-scale Mood Rating from GetFeedback Digital
- 5-scale Rating questions from GetFeedback Digital
- CSAT questions from GetFeedback Direct
This tile type is ideal, in case you'd like to see percentage of satisfied customers, instead of the average score.
How to visualize CSAT in Workspaces?
In your Workspace, click 'Add new tile' and then give your tile a name:
On the Tile Type page, select the 'CSAT %' option and then hit 'Continue to Data' to move to the next page.
Select all of the questions Forms/Campaigns/Widgets that you'd like to see in this particular tile and then hit 'Continue to Visualization' to move to the next page. Note: you can only choose ones that have been added to the Workspace you're creating this tile in. 
The Visualization page is slightly different from the other score tiles' - in this case you have the '% Score Overtime', which will show the percentage of satisfied score of the selected question(s) has changed within the time-period you're filtering on. Whereas, the '% Satisfied Score' option shows the percentage of satisfied customers overall. 
Once you click 'Create tile' you'll see your new tile appear in your workspace. If you selected the 'Score over time' option on the Visualizations page, then your tile will look something like this:
Whereas if you selected the 'Single score', your tile will be structured like this:
If you're unsure of what each element stands for, please jump to the 'How are score tiles structured?' section.
How are score tiles structured?
When setting up the visualization of your tiles, you have the option to either display the score over time or show a single score.
Here's what elements the tile consists of when you select 'Score over time' in your visualization options:
1. The name of your tile
2. The trend lines of your tile. The colored lines represent the individual questions you've added to your tile, whereas the black line represents the overall results for all questions combines. Both of these options can be removed or added on the 'Visualization' page when creating or editing your tile.
3. Clicking on the 3 dots brings up a menu, through which you can change the title, the description, the data or visualization of your tile. You can also delete your tile through this.
4. This section shows the average score/percentage, as well as the increase or decrease in the score/percentage compared to the previous time-period.
5. This feature shows the number of responses you received overall for all questions you've added to the tile. If you expand this, you can see the number of responses received through the questions individually.
6. This option is displayed when you selected the 'Overall results trend line' option on the 'Visualization' page, which shows the average result for all of your questions combined. With this button, you can show or hide the overall trend line in your tile (in black).
7. This option is present when you selected the 'One trend line per question' option on the 'Visualization' page. With this button, you can show or hide the individual trend lines in your tile.
On the other hand, this is how your tile will be structured in case you selected the 'Single score' option:
1. The name of your tile
2. The average score or percentage (in case of a CSAT tile) of the responses received, as well as the increase or decrease in the score/percentage compared to the previous time-period.
3. Clicking on the 3 dots brings up a menu, through which you can change the title, the description, the data or visualization of your tile. You can also delete your tile through this.
4. This feature shows the number of responses you received overall for all questions you've added to the tile. If you expand this, you can see the number of responses received through the questions individually.
5. This section shows the number of questions you've added to your tile.