If you work for a multinational company and your feedback is managed by one team, we recommend you take advantage of Usabilla’s feedback translation feature so everyone with account access can interpret the feedback submitted by your valued users.
This unique feature enables the automatic translation of any feedback item arriving through your feedback button. The translation can be set to a variety of languages, and both the original and translated comment will appear in the detailed overview of your feedback item. The translated comment will also be shown in the email notifications of Saved Searches.
If you want this feature activated, you won’t be able to do it yourself. Get in touch with your Customer Success Manager, and they will be able to activate this feature for you.
Note: The translation feature is set per button; therefore, you will need to let your Customer Success Manager know for which button you’d like to have the translation feature enabled and to which language you would like to have the feedback translated.
Keep in mind that if a user submits a comment with many typos or abbreviated words, our software might have trouble interpreting the language used in the comment. Thus, the translation won’t be executed. Currently, the translation feature only works for the comments collected via the feedback button.