Please note: The ClickTale integration is no longer supported. Please use the ContentSquare integration instead, which you can find more information about in our dedicated Support article.
The Usabilla - Clicktale integration allows you to directly connect your users' feedback items to Clicktale session recordings. The integration can easily be set up by pushing the Clicktale session recording to Usabilla through our JavaScript API. Please follow the below steps to set up the integration.
This integration is set up per feedback button. If you are using multiple feedback buttons, the integration will have to be enabled for each button in your account.
1. Log into your Usabilla account and navigate to the integrations page.
2. Click the Clicktale logo at the top of the page. This will open the below modal window. The Clicktale integration can be set up per feedback button. It is possible to use the integration for multiple feedback buttons.
3. Add your Clicktale partition number. You can find this by logging into your Clicktale account and looking at the URL. For example: If your Clicktale URL is ‘http://subs07.app.clicktale.com/’, your partition would be ‘07’.
4. Use your integration. Your Clicktale account is automatically paired with any Usabilla feedback item, for which a recording is available. Simply find a feedback item for which a recording is available and click the Clicktale integration. It's that simple!