The Usabilla - Clicktale integration allows you to directly connect your users' feedback items to Clicktale session recordings. The integration can easily be set up by pushing the Clicktale session recording to Usabilla through our JavaScript API. Please follow the below steps to set up the integration.
1. To use the integration, the Clicktale session data will have to be pushed to Usabilla. The below JavaScript API call will be used to push the session recording data to Usabilla.
If you have a managed account with Clicktale, simply contact your Project Manager at Clicktale and request that this integration will be enabled. Then follow the steps below.
If you do not have a managed account with Clicktale, please add this code on all pages on which you run Usabilla and Clicktale. The call should be added directly underneath the Usabilla for Websites & Clicktale JavaScript code.
window.usabilla_live("setIntegrationData", {
"clicktale" : {
"UID" : ClickTaleGetUID(),
"SID" : ClickTaleGetSID(),
"PID" : ClickTaleGetPID()
}
});
2. Log into your Usabilla account and navigate to the integrations page.
3. Click the Clicktale logo at the top of the page. This will open the below modal window. The Clicktale integration can be set up per feedback button. It is possible to use the integration for multiple feedback buttons.
4. Add your Clicktale partition number. You can find this by logging into your Clicktale account, and looking at the URL. For example: If your Clicktale URL is ‘http://subs07.app.clicktale.com/’, your partition would be ‘07’.
5. Use your integration. Your Clicktale account is automatically paired with any Usabilla feedback item, for which a recording is available. Simply find a feedback item for which a recording is available and click the Clicktale integration. It's that simple!