Usabilla can automatically (or manually) push feedback responses to Jira. This way you can easily push bugs identified by your visitors to the teams responsible for solving them. To integrate Usabilla and Jira, please follow the steps below.
- Ensure that you are using Jira Cloud in order to set up the integration.
- If you are using Jira On Premise you will need to provide access to the Usabilla servers before the integration will work. Please reach out to support@usabilla.com for further assistance.
- Open a new browser tab and go to http://app.usabilla.com
- Login into Usabilla with your credentials.
- Click on your username in the top-right corner and click on "Account Settings" in the dropdown.
- In the Account Setting navigate to the Live integrations tab.
- Click the Jira logo at the of the page.
- Next you will be prompted with a window for setting up your Jira integration.
- Select the button you would like to create the Jira integration for.
- Select when you would like Usabilla to push the feedback response:
- When the feedback response has an email address
- When the feedback response has a comment
- When the feedback response has an email address or comment
- Send all feedback responses
- Manual push
- Enter your Jira subdomain (e.g. http://[subdomain].atlassian.net).
- You do not need to include "http://" and ".atlassian.net".
- Use our tool to calculate the access token
- Enter your Jira username and password, we will store this encrypted.
- Please double check that you use your Jira username instead of the email address that you use to log in to Jira.
- Enter the preferred issue type (by default it's "Improvement").
- Issue types can be managed in Jira here: h
- Https://[subdomain].atlassian.net/secure/admin/ViewIssueTypes.jspa
- Enter the Jira project key.
- This is the project name found capitalized on the top left, after logging in.
- Check "Enable" to activate the Jira integration for the selected button.
- You can always disable it later.
- Click save and your Jira integration is ready.
When you have selected manual push, you can find the Jira integration on every feedback details page (that belongs to the button you have activated the integration for). Click the "Jira" link like displayed in the image below and a bug will be issued in Jira for this feedback item. All necessary data will be included in the ticket.
You can always edit your integration later to change the configuration or to disable / enable the integration. Don't hesitate to reach out to our support team if you run into any questions or issues.