Custom labels can be created and applied to any feedback item. Custom labels are a great way to categorize your feedback responses. For example, you can create labels for bugs, ideas, feature suggestions, and so on.
Creating and adding labels
In order to create a new label, first open the detailed view of the feedback item you would like to label. The detailed view of a feedback item can be opened by clicking on a feedback item in the "Feedback" section, found in the left menu under "Buttons & Forms".
In the detailed view of a feedback item you're able to create new labels or add existing labels to your feedback item. Here you can either define a new label or choose from one you have already created.
To add a label simply type in the label you want to add. When you start typing you'll see an autocomplete dropdown appear that contains all labels that are already created. A label will be added or created as soon as you hit the "Enter" key or click on the "Plus" icon. Labels that you've added to a feedback items will be visible underneath the label text field. In the example below the label "compliment" has been added.
Deleting labels can be done in de "Detailed view" of each feedback item. When you hover your mouse cursor over a label you'll see a small "X" appear. Clicking the "X" will remove the label from your feedback item. Keep in mind that the removing of the label is instant.
Removing a label from a feedback item will not delete the label itself from your Usabilla account. The label will therefore still show-up in the autocomplete.
like you would add
You can also set up your feedback form to automatically apply relevant labels by using conditional forms.
With automatic labeling you can easily identify feedback items that match certain keywords. Just define keywords and assign custom labels to feedback items that contain these keywords in the comments.
When creating your feedback button head to the bottom of the page and click advanced options to reveal the auto labeling section. If you have already created a button and want to add this feature, click the options menu on the setup page of your feedback button and select auto labeling.
- Type in the keyword you want to label
- this is the word the client will use in their feedback.
- You can add more than one label to a keyword.