Setting up Conditional Forms
After adding the drop down to your feedback form, you will be presented with the drop down editor. Here you can add
- The title, describing the visitor of your website what the drop down does.
- The field name, that will be used as the column name when exporting your feedback data.
- The empty value for when no choice is selected.
- The conditions you want to appear in the drop-down.
For each condition, you may also add labels. Adding the labels allows you to automatically add labels to the feedback back items based on the answer in the dropdown given by the visitor. Adding labels allows you for easier feedback management and segmentation.
Once you’ve added your conditions click on on the "Ok" button at the bottom of the modal and close the Conditional Forms element editor. Doing so will return you to the feedback form again. You will notice that your feedback form will now have tabs added at the top of the form for each of your added conditions
Each of these tabs is, effectively, an independent Feedback Form where you can ask questions and gain feedback relevant to the condition. When a visitor chooses a Conditional Forms, they are presented with the appropriate form to fill out when leaving feedback. Once you've edited all the forms to how you need them, save your newly edited form.
Using Conditional Forms especially comes in handy when you want to ask very specific questions regarding the subject. For example, asking the user when he leaves feedback regarding a bug if it has happened before. Or asking a visitor leaving a compliment if he wants to be contacted for a testimonial.
Now, whenever the relevant button is used, the visitor can make a choice of conditions to base their feedback on.