The extent to which you will be collecting personal data through our solution depends primarily on how you, as a customer, set up your configuration. The data elements that can and will be collected using the GetFeedback Digital services depends on which of our service(s) you are using. Some of the data will always be collected as part of using the services; other data is optional and depends on how you configure the service through the customer portal.
It is your responsibility as a customer to correctly configure your Voice of Customer solution through the customer portal in terms of what information you want to collect; our Customer Success team will be happy to assist you.
Below, you can find an overview of what data is collected by our different services.
GetFeedback Digital for Web
When your users provide input through this service, this information will always be collected:
- Operating system
- Device type
- Browser type and version.
- Viewport or screen size
- Browser language
- Page load time (Page load time is determined using the browser’s Navigation Timing API)
- URL
- Referrer (In-Page product only)
- Total time spent on the page or in a campaign (campaigns and In-Page only)
You can configure the service to also collect the following information:
- The user's location
- IP address
- Email address
- Scores and responses to the questions you have defined in your feedback forms
- Any custom variables you include as part of the implementation on your website(s)
- HTML of (part of) the webpage and the resulting screenshot
GetFeedback Digital for Apps
When your users provide input through this service, this information will always be collected:
- Operating system
- Device type
- Viewport or screen size
- Device language
- App name and version
- Available and total disk space
- Available and total memory
- Device orientation (portrait or landscape)
- Whether the device is connected through WiFi / 4G / 3G / GPRS
- Battery level
You can configure the service to also collect the following information:
- The user's location
- IP address.
- Email address
- Scores and responses to the questions you have defined in your feedback forms
- Any custom variables you include as part of the implementation into your app(s)
- A screenshot, we use the HTML and styling of the website to generate server-side an image of the part of the web page that the website visitor wants to give feedback on. The HTML is stored in our database for recognizing similar elements.
GetFeedback Digital for Email
When your users provide input through this service, this information will always be collected:
- Operating system
- Browser type and version
- Viewport or screen size
- Browser language
You can configure the service to also collect the following information:
- The user's location
- IP address
- Email address
- Scores and responses to the questions you have defined in your feedback forms
- Any custom variables you include as part of the implementation into your emails
Custom Variables
Custom Variables is supplemental information that you already acquired about your user or your platform which you can include with feedback that you collect with the solution that GetFeedback Digital provides you with. This information can be passed on to GetFeedback Digital through custom variables so that it will be included in feedback items and campaign results. Depending on the service, these custom variables can be provided through JavaScript (websites), through the mobile apps SDK (apps) or via variables in the URL (email).
Tip: In some cases, you'll want to hide or exclude specific parts of the web page from the screenshots that are created. In the Advanced Setting of your feedback button, you can easily set the hiding privacy sensitive information.