SessionCam provides you with session replay, heat-mapping and conversion funnel technology for getting valuable insights on your users.
This article will explain how you can integrate SessionCam with GetFeedback Digital. By passing the SessionCam recordingID with any feedback that users give on your web page using the GetFeedback Digital Feedback button you'll have the SessionCam recording available with each feedback item. Having the SessionCam recording available that was made when the user gave feedback will allow you to analyze feedback in great detail. Watching how customers, that gave specific feedback, interact with your web pages provides a unique level of insight into the drivers of specific types of feedback.
Help: Need help setting up the integration on your web page? Get in touch with GetFeedback Digital Support or SessionCam Support.
For obtaining the SessionID from SessionCam we will be using the code below. The code below checks whether or not sessionCam is active and if available retrieves the sessionID. As soon as the sessionID has been retrieved the ID will be pushed to GetFeedback Digital as a Custom Variable.
Note: Keep in mind that this is still an early release of the integration. Make sure to check this page for any updates in the near future.
Since the session can be started later and we do not want to overwrite any other Custom Variables that you may already have in place, we use an updated version of the Custom Variables JS API Command. The updated version creates a separate object to store the Custom Variables, which will allow you to append values and update the Custom Variables instead of reinitializing the custom variables completely
When adding the code make sure that you implement the code after both the SessionCam and the GetFeedback Digital installation code have been implemented. We advise that you separate the integration code above from the main installation code by using separate <script> tags.
Tip: You can choose to manage the timing and sequence of the <script> tags using a tag manager. You can read more about how to set up GetFeedback Digital using a tag manager in these articles.
In order to really get the most out of the integration with SessionCam, we advise you to set up a Saved Search. Using Saved Searches allows you to quickly filter feedback and find the feedback for which you would like to view session recordings.
Tip: Try creating a Saved Search with email notification and set the Saved Search to send 1 extended Feedback item per mail. Doing so will allow you to jump straight into analyzing feedback items in both GetFeedback Digital and SessionCam.