Now, let's have a look into the incoming feedback on the Usabilla for Apps feedback page. Once you are collecting feedback on your app, all feedback will be available on this page in real-time. Apart from the actual feedback, this page also offers a number of filtering option to help you in your feedback analysis. We will cover the various elements of this page in this article.
1. Trendline graphs
We'll start at the top of the feedback page, where you will find charts with aggregated key scores, that help you to gain an overview of the feedback you received. You will find charts for the following data, if this is available in your account.
- Emotional trendline – Your average mood rating results over time
- Frequency trendline – The number of feedback items you received per day
- NPS – A breakdown of your average NPS
- Device chart – A breakdown of the percentage of feedback items per device
- Operating System Chart – A breakdown of the percentage of feedback items per OS
By default, the charts will show you results for the last 30 days. Using the left-hand filtering panel, you can change the timespan for your charts.
2. Filtering panel
Next, we'll move on to the filtering panel on the left. In the filtering panel you will find different variables according to which you can filter down your feedback. The available filtering options are:
- forms – the different feedback forms from which your feedback derived
- date – by default the last 30 days
- status – the status of a feedback item. The different statuses are new, read, archived and starred.
- mood – the mood rating score given in the feedback item
- NPS – the NPS given, if available
- labels – the labels that you assigned to your feedback items
- device – the device on which feedback was given
- OS – the operating system through which feedback was given
- app version – the version of your app in which feedback was given
The filters will be applied as soon as they are selected. When selecting a filter option, the page's URL will be adjusted. This allows you to share a filtered data set with your colleagues or for instance store a filtered data set in your browser's bookmarks.
3. Feedback items
Now it's time to look into the individual feedback items. These can be opened from the feedback page. In your feedback item, the following information will be available.
- screenshot – If a screenshot is collected, it will be included here.
- mood and comment questions – The mood rating and answer to the comment element in your form
- technical metadata – information that Usabilla collects about the users that leave feedback.
- additional questions – answers to any other questions that you ask in your feedback form, besides the mood rating and comment field
- feedback item status – the status of the feedback item.
- public link – Clicking this button will generate a public link, which allows you to share the item with users that don't have a Usabilla account.
- labeling – Add labels to your feedback item to categorize your feedback items.
4. Exporting your feedback items
Lastly, from the feedback page you will also be able to take .csv-file exports. Export your data by clicking "Export" at the top-right of the page. This will allow you to perform your analysis, using your raw data.