The GetFeedback Digital for Apps dashboard allows you to quickly gain a high-level overview of the feedback coming in through your application. In this article, we explain which information is available in the GetFeedback Digital for Apps dashboard and how you can use it.
1. Filter options
At the top-right of the dashboard, you will find filter options that allow you to segment your feedback according to:
- date – by default the dashboard shows the last 30 days.
- feedback form – the feedback form in GetFeedback Digital through which the user provided feedback
- platform – Android or iOS
- app – the app (version) in which the feedback was given
2. General graphs
Next three general graphs will provide you with a quick overview of how your app is performing. These graphs represent the emotional score your user submitted, the feedback item frequency and if you are collecting an NPS, also the NPS.
3. Emotional trendline
The Emotional Trendline provides a timeline of the average mood rating. Hover over the individual data points, to see a breakdown per day.
4. Feedback items
The feedback items graph shows you the number of incoming items per day, over the date range you specified. Hover over the individual days to see the number of feedback items that have been left on a specific day. If your selected date range exceeds 30 days, the graph will provide you with a weekly amount of feedback items, rather than a daily amount.
5. Net Promoter Score
If at least one of your forms contain a Net Promoter Score(NPS) question you will see two NPS charts in your dashboard. These charts consist of a timeline and a breakdown of the current NPS score per rating point. When measuring the NPS score in your GetFeedback Digital for Apps feedback form, it's important to note that feedback through this form is only given when the user often has a (negative) incentive to do so. Therefore we advise you to be careful when comparing the GetFeedback Digital NPS to a score measured through other sources.
6. Technical Meta Data
In the next chart, we show charts for the following technical metadata. This information is collected whenever a user submits feedback through the GetFeedback Digital feedback form in your app. You will find the average mood score for each of the available specifications as well as the number of items that have been left. This breakdown tells you a lot about the happiness of your users across different devices, operating systems, and apps.
- app version – This is specified by your developers in the implementation of GetFeedback Digital for Apps
- os version
7. Device Language
The device language is the language set up in the device specifications. In this chart, we also break down the number of items in a certain language as well as the average mood score.
Labels are added on the feedback management page by you and they can be used to group your feedback, define the status of a feedback item or assign the feedback item to a specific team member. The dashboard chart shows you which labels have been applied most often and what their average mood score is.
9. Geographical engagement
The geographical engagement tile tells you where your users left feedback. The location is based on the user's IP address and segmented per country. If your users left feedback in the United States, you will also be able to see the feedback per state.